Everything behind the calls
You direct the campaign. We run the operation around it, end to end.
- Recruiting and vetting
- Sourcing, screening, skill and accent assessments, and complete onboarding, so callers arrive ready to dial.
- Time tracking and performance
- Live dashboards, daily attendance logs, productivity metrics and KPI monitoring for every seat.
- Payroll and HR
- Contracts, payroll processing, HR administration and compliance stay on our side.
- Coaching, QA and call reviews
- Daily call feedback, live monitoring, one-to-one coaching and quality assurance.
- Dialer and CRM integration
- Dialer configuration, lead loading, CRM syncing and call routing, ready on day one.