Pick the work. We run the department.

Cold calling, customer support, appointment setting and virtual assistance, delivered by trained, English-fluent callers, with recruiting, payroll, QA and reporting handled for you.

Programs launched
10+
Client satisfaction
95%
Coverage available
24/7

Company-reported operating figures. Coverage is scoped to your campaign; results depend on the audience, offer and qualification criteria.

Four core services

Each is staffed with vetted callers, trained on your scripts and measured against targets set for your campaign.

Cold calling

Callers prospect your market, qualify interest against your rules and hand the qualified leads to your team.

Plan a B2B cold calling campaign
  • Lead generation and qualification
  • Market research and analysis
  • Appointment setting
  • CRM integration
  • Performance analytics
  • Script development

Customer support

Phone, chat and email support from trained agents, with coverage scoped to the hours you need, up to 24/7.

Scope customer support coverage
  • Multi-channel support
  • Live chat integration
  • Ticket management
  • Knowledge base creation
  • Customer feedback analysis
  • Quality assurance

Appointment setting

Qualified meetings booked into your calendar, with reminders and follow-up handled for every booking.

Define qualification and booking handoff
  • Calendar management
  • Automated scheduling
  • Reminder systems
  • Follow-up coordination
  • Meeting preparation
  • Conversion tracking

Virtual assistance

Inbox, data, documents and day-to-day coordination, handled by trained assistants.

Choose the right virtual assistant workflow
  • Administrative support
  • Email management
  • Data entry and research
  • Social media management
  • Document preparation
  • Project coordination

Everything behind the calls

You direct the campaign. We run the operation around it, end to end.

Recruiting and vetting
Sourcing, screening, skill and accent assessments, and complete onboarding, so callers arrive ready to dial.
Time tracking and performance
Live dashboards, daily attendance logs, productivity metrics and KPI monitoring for every seat.
Payroll and HR
Contracts, payroll processing, HR administration and compliance stay on our side.
Coaching, QA and call reviews
Daily call feedback, live monitoring, one-to-one coaching and quality assurance.
Dialer and CRM integration
Dialer configuration, lead loading, CRM syncing and call routing, ready on day one.

The records we run on, open to you

Every client gets a portal covering attendance, hours, call activity, QA, campaign performance and billing: the same records we use to run the operation.

Live analytics

Performance, conversion and pipeline in one weekly view.

QA and coaching

Scores and the exact coaching your callers receive.

Transparent billing

You pay for hours worked, matched to attendance.

Illustrative portal views with sample data.

Outbound teams we’ve powered

Companies that rent their outbound department from us.

  • Key Outreach logoKey Outreach
  • SmartSetter logoSmartSetter
  • Kagan Agency logoKagan Agency
  • Arcelion logoArcelion
  • Rev’New logoRev’New

Opportunities delivered

A selection of the organizations on our record.

  • Rolex logoRolex
  • Unilever logoUnilever
  • PNC logoPNC
  • Collins Aerospace logoCollins Aerospace
  • CELSIUS logoCELSIUS
  • Alo Yoga logoAlo Yoga
  • PriceSmart logoPriceSmart
  • Lakeshore Learning Materials logoLakeshore Learning Materials

Tell us the work. We map the team.

Tell us what the team needs to cover and we will map the roles, rhythm and launch plan around the actual work.