Privacy Policy

This Privacy Policy explains how Dial By Daylight ("Dial By Daylight," "we," "us," or "our") handles personal information collected through dialbydaylight.com, its public contact and job application forms, and its optional SMS notification program.

Dial By Daylight is a remote-first business process outsourcing provider based in Egypt. This policy applies to website visitors, people making business inquiries, job applicants, and individuals enrolled in our SMS notification program.

Information you provide

• Business inquiries: name, work email, phone number, job title, country, company website, requested services, budget range, project details, and how you heard about us, including optional source details.
• Job applications: name, email, phone number, country code, voice memo link, availability, employment status, preferred schedule, application source, and other information you choose to provide during recruitment.
• Communications: information contained in messages you send to us or provide during follow-up conversations.

Information collected automatically

When you visit our website, we collect information about the visit: the pages you view and when, how long you spend reading them and how far you scroll, the buttons and links you use (including our phone, email and WhatsApp links), when you start a form or book a call, how you arrived (the referring site and any campaign tags in the link), your browser, operating system, device type, language, time zone and screen size, and an approximate location (country, region and city) that our hosting provider derives from your IP address.

To recognize a returning browser we calculate a browser identifier from characteristics of your browser and device, using the open-source FingerprintJS library. We store it only in hashed form. It is not your name, and it cannot identify a physical device or a person on its own.

We use personal information to:

• respond to inquiries and communicate about our services;
• understand business requirements and prepare proposals;
• review job applications and communicate with applicants;
• operate, secure, maintain, and improve our website;
• measure website usage and understand how visitors find our pages;
• connect the website visits made from your browser to an inquiry, application, or booked call you send us, so we understand which pages and campaigns lead people to us;
• prevent spam, fraud, abuse, and other harmful activity;
• comply with legal obligations and protect our legal rights.

Depending on the circumstances and applicable law, we rely on your consent, steps you request before entering a contract, our legitimate business interests, or compliance with legal obligations.

We measure how our website is used with Google Analytics and with our own first-party analytics. Our own analytics records the visit information described above and keeps a visit identifier in your browser's local storage so pages you open within the same session are counted together.

Visits from the same browser are linked over time using the hashed browser identifier. If you send an inquiry or job application or book a call, we link that submission to the earlier visits from your browser. This lets us see, for example, that an inquiry followed a visit from a search engine to our pricing page. We use this to improve the website and our marketing and to protect our forms from abuse. We do not sell it or use it to build advertising profiles.

You can limit this by blocking scripts, cookies, or local storage in your browser or with privacy tools, although some parts of the website may then work differently. You can also ask us to delete the website activity linked to your inquiry or application by contacting us as described below.

We do not sell personal information.

We may share information with personnel and service providers that help us operate the website, receive form submissions, communicate with you, evaluate applications, and protect our services. We may also disclose information where required by law, to protect legal rights or safety, or as part of a business reorganization or transfer. SMS information is subject to the specific restrictions in the SMS Communications and Privacy section below.

Our website may link to external websites or services. Information you provide directly to those services is governed by their own privacy policies.

We are based in Egypt and may work with people and service providers in other countries. Your information may therefore be processed outside your country of residence. Where required, we use appropriate safeguards for international transfers.

We retain personal information only for as long as reasonably necessary for the purpose it was collected, including responding to inquiries, evaluating applications, complying with legal obligations, resolving disputes, and protecting our rights.

Retention periods vary depending on the type of information and the reason it was provided. We may delete or de-identify information when it is no longer needed.

Website visit information is kept for up to 25 months. Where visits are linked to an inquiry, application, or booked call, the link is kept for as long as we keep that record.

We use reasonable technical and organizational safeguards designed to protect personal information. No internet transmission or storage system can be guaranteed completely secure, so please avoid sending unnecessary sensitive information through public forms.

We use Cloudflare Turnstile in invisible mode to help protect login, password recovery, contact, and job application forms from bots and harmful activity. Turnstile is bot verification. It is separate from the browser identifier described under Cookies, analytics and browser recognition, which we also use as a security signal on these forms and on sign-in. For information about Cloudflare's processing for Turnstile, see the Cloudflare Turnstile Privacy Addendum.

Depending on your location, you may have rights to request access, correction, deletion, restriction, objection, portability, or withdrawal of consent. You may also have the right to complain to an applicable data-protection authority.

To make a request, email info@dialbydaylight.com. We may need to verify your identity before acting. Some information may be retained where permitted or required by law.

Our website and job application process are not directed to children under 18, and we do not knowingly collect personal information from children.

We are not responsible for the content, security, or privacy practices of third-party websites linked from our website.

Dial By Daylight offers an optional SMS notification program for individuals who have agreed to receive appointment, scheduling, and related customer-support messages. The program supports businesses across industries; the sender and purpose are identified when you opt in.

These communications may include appointment confirmations, reminders, scheduling updates, rescheduling information, and responses to questions about your appointment or service request.

Information We Collect

When you enroll in our SMS notification program, we may collect and process your name, mobile phone number, appointment or service-request details, messaging preferences, SMS consent status, consent date and method, and information you provide in response to our messages.

We use this information to manage appointment and related customer-support communications, respond to your inquiries, maintain consent and opt-out records, prevent unauthorized messaging, and operate our SMS notification service.

SMS Consent

Participation in our SMS notification program is voluntary. Consent to receive text messages is separate from booking an appointment, requesting a service, or receiving other communications. Providing a phone number alone does not enroll you.

We send SMS notifications only to individuals who have expressly agreed to receive messages from the identified sender for the applicable messaging program.

You may withdraw your consent at any time by replying STOP to a message. You may also contact info@dialbydaylight.com to request assistance with your messaging preferences.

We do not use consent given for this notification program as authorization to send unrelated promotional or marketing messages.

Mobile Information and Data Sharing

We do not sell, rent, or share your mobile phone number, SMS opt-in information, or SMS consent status with third parties or affiliates for their promotional or marketing purposes.

We do not share your SMS opt-in information or consent status with third parties for purposes unrelated to providing the messaging service to which you have agreed.

We may disclose information, including mobile numbers and SMS consent information where necessary, to service providers that assist us in operating and delivering the messaging program. These providers may include messaging platforms, telecommunications carriers, hosting providers, and other service providers involved in delivering, securing, or supporting our communications.

Such disclosures are limited to providing and operating the messaging service, maintaining consent records, and fulfilling applicable legal obligations. Service providers are not authorized to use this information for their own unrelated marketing purposes.

SMS consent information will not be transferred to another business for its independent promotional or marketing activities.

Your Choices and Contact Information

You may opt out of SMS communications at any time by replying STOP. For assistance, reply HELP or contact info@dialbydaylight.com.

The complete SMS program privacy policy and terms are also available on our text messaging page. For information about other personal information, review the other sections of this Privacy Policy.

We may update this policy as our website, practices, or legal obligations change. The effective date above identifies the latest version.

Questions or privacy requests can be sent to info@dialbydaylight.com. You may also contact us through our contact page.