About Dial By Daylight
Dial By Daylight is a remote-first BPO founded in Egypt, providing trained, English-fluent cold callers and appointment setters to growing businesses worldwide.
Our Founders
Started on the phones. Built something bigger.
Dial By Daylight was founded by two operators who learned this game the hard way — one cold call at a time.Youssef HeshamandAhmed Osamastarted as agents dialing hundreds of leads a day, refining scripts, testing rebuttals, and turning noise into results.
We didn’t read this in a playbook. We lived it. And we saw the gap: bloated call centers, poor training, zero accountability. So we built what we always wished existed — a lean, high-performance outbound engine built for speed, quality, and relentless execution.
We know what it’s like to be on the front lines. To chase results. To fight for every booked call. That’s why everything we build — from recruitment to reporting — is designed to empower agents, eliminate waste, and deliver measurable ROI to clients.
We didn’t inherit a system.
We engineered it.
Dial By Daylight is the BPO built by people who’ve actually done the work.
From individual top performers to a remote-first BPO — engineered for speed, quality, and measurable growth.
Our Global Team
A diverse, talented team working remotely to deliver exceptional results
Remote-First BPO
Connecting global talent with businesses worldwide
Our Mission
To empower businesses with cost-effective, high-performance outbound teams — built fast, managed well, and driven by results. We believe the future of outsourcing is lean, global, and quality-first. Our mission is to bring that future to life — one cold call at a time.
Our Vision
To become the go-to outbound team for modern businesses — blending global talent with startup speed, operational discipline, and ruthless execution. We envision a world where remote voice agents are more trusted, trained, and effective than in-house teams — and we're building the systems to make that happen.
Our Edge
We move fast. We keep it lean. And we care more about real output — qualified appointments, booked calls, consistent performance — than fancy dashboards or bloated call center fluff.
Lean Operations
We move fast and keep operations streamlined for maximum efficiency.
Global Talent
Access to world-class talent with startup speed and agility.
Quality First
Quality-first approach with rigorous training and selection processes.
Results Oriented
Focused on real output: qualified appointments and consistent performance.
Our Process
Every agent goes through a tight funnel to ensure quality delivery under pressure.
Voice Screening
Interview Process
Comprehensive Training
Performance Audition
Client Focus
We currently serve clients in real estate, high-ticket services, and B2B lead generation — with our main delivery partner being SmartSetter, a fast-growing platform in the recruiting space.
Operational Excellence
Our core team runs operations, recruitment, training, payroll, and dialer setup — all in-house. That gives us tight control over quality and speed, without adding layers of bureaucracy.
Our Promise
If you're looking for offshore talent that feels in-house — that's us.
Fast Setup
Get your team up and running in days, not months
Results-Driven
Focused on measurable outcomes and performance
Global Talent
Access to world-class talent from around the globe
Our Impact
Numbers that speak to our commitment to excellence and global reach